FAQ

Frequently Asked Questions

If you have a question for Technoshack please use our contact form.

Q. Are your products NEW ?

All products listed on our website are new retail packaged items, unless otherwise stated on the item page.

Q. What methods of shipping do you use?

Within the UK we will use either Royal Mail, UK Mail or UPS Couriers. Outside of the UK we will use Royal Mail in conjunction with your local postal service or UPS depending on the size of the product. We will decide which one to use based on your location, item weight or value.

Q. How long before I get my item?

We aim to dispatch all orders within 2 business days. Delivery within the UK can take between 2 & 14 business days. This is dependent upon the method of shipping used. Items shipped with a courier should be delivered within 2 business days.

Delivery within the EU can take between 5 & 16 business days and delivery to all areas outside of the EU can take between 7 & 16 business days.

Q. I think my item is lost in the post

We will email you when your order is dispatched. If you have not received your order after 15 business days (UK) or 17 business days (outside UK) then please contact us for further information. We are unable to do anything before this time has elapsed.

Q. Do I have to pay import Duty on my item?

If you are located within the EU you will not have to pay any import duties. If outside of the EU you may be responsible for any import duties that are incurred. We are not responsible for any duties payable.

Order FAQ’s

Q. How do I know my order has been received?

You will receive an email on completion of your order.

Q. What forms of payment can I use?

We accept Paypal and all major Credit Cards (including Amex).. Bank transfers are also accepted. Please contact us for further details. Online payments are secured by SagePay

Q. What taxes are included?

We charge UK VAT at the prevailing rate. This is included in all prices. If you wish to reclaim the VAT then you must, before completing your order, issue us with a valid company Purchase Order indicating your Tax ID.