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**All products are tested prior to dispatch. However, we do offer free returns if you receive a faulty product and you will be fully refunded.**
Open Box: a product that is in perfect condition and fully functional but the packaging has been been opened or damaged.
Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging.
Like New: an untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
Warranty: Products within the categories above come with a three month warranty unless otherwise stated on the product listing.
For parts or not working: An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components.
Warranty: Products in this category do not come with any warranty unless otherwise stated on the product listing.
Q & A - Used product FAQ'S
Q: Why did the customers return these products?
Products may have been returned for any number of reasons. Sometimes the products may not have been working properly, but often the reason for the return was something as minor as the customer not knowing how to use or program the product.
Q: Are used products tested to make sure they work properly?
Yes. Regardless of the reason for their returns, used products are inspected by our technicians who perform any necessary repairs.
Q: Why should I purchase a used product?
Buying used products saves you money. Used products are sold at a significant savings vs. the cost of the same product brand new.
Q: Can I return a used product if I have a problem with it?
Yes, our standard Return Policy applies. In addition, we provide a 90-day warranty on all used products (Apart from parts that are not working).
Q: How does using a used products help the environment?
Buying used products is a great way to help support the environmental "green" effort. Used products are often returned with nothing wrong with them at all, or require only minor repairs and have been re-inspected and repaired to function like new. By purchasing these products, you not only save money but also help reduce environmental waste by preventing the unnecessary disposal of these fully functional products.